Last Approval by: Aleksandar S. Jovanovic, 4/Aug/19
Last Update by: Vanessa Pfau, 18/Jan/19

Quality Policy

 

R-Tech/EU-VRi is committed to providing its customers with dependable, cost effective, state-of-the-art products and services delivered according to stated specification and applicable quality standards. In the case of EU-VRi, customers include Founding Members and Associate Members of the grouping, some of them being involved in projects coordinated by EU-VRi.
The main aim of the policy is achieving full and measurable satisfaction of respective customer(s) and ensuring continuous/continual improvement of the products, services and internal processes of R-Tech/EU-VRi.

 

CEO of R-Tech/EU-VRi: A. Jovanovic

Stuttgart, August 23, 2018

 
 
11.1 GEN: Quality objectives
 
 
Last Approval by: Aleksandar S. Jovanovic, 4/Aug/19
Last Update by: Tal Rosen, 24/Jan/19

The quantifiable quality objectives of R-Tech/EU-VRi set by the top management for 2018/2019 are: 
  1. QUALITY OF PRODUCTS: Repairs and adjustment costs of R-Tech/EU-VRi products/services, required by the auditors/customers, have to be less then 3% of the project value
  2. QUALITY OF TRAINING: For training services, customer satisfaction should be kept on the level of "2/3 of 2/3"; meaning: 2/3 of customers/trainees should evaluate the training and 2/3 of them should evaluate the training as "good" or higher.
  3. QUALITY OF HUMAN RESOURCES: The achievement based on the supervisors' assessment of the employees' skills, availability and commitment for and to the job. On the company level achievement should be "2/3 of 2/3", i.e. 67% of the people achieving 67% of the marks. Evaluation to be done at least once a year and the results are to be communicated at the annual QMS meeting. Single results communicated exclusively to the respective employee and discussed with her/him in person. The format of the entry is as per table below:
Name  Proficiency
(0-10)
Delivery
(0-10)
Commitment
(0-10)
Total score
(%)
Comments
 John DOE  7  8  3  60%  John's commitment to the job leaves  space for improvement in the next year.

Guideline:
Proficiency: Higher for persons possessing or strongly engaged in acquiring new skills needed for the job.
Commitment: Higher for the persons showing visible and traceable commitment to the needs of the job.
Delivery: Higher for the persons who respect the QMS and routinely deliver as-needed by the job.

 

 

2018 results:

Source: \\RTECHSERVER2STIs_General\Projects\50001_QMS\Inputs\EmployeeScores\QMSEmployeeEvaluation_v02tr15012019.png
 
   
 
 
11.2 GEN: Structure of QMS documentation
 
 
Last Approval by: Aleksandar S. Jovanovic, 4/Aug/19
Last Update by: Tal Rosen, 8/Feb/19

The quality management system documentation of R-Tech / EU-VRi includes  
  1. documented statements of a quality policy and quality objectives,
  2. a quality manual,
  3. documented procedures required by the operation, and
  4. documents including records, considered by R-Tech / EU-VRi to be necessary to ensure the effective planning, operation and control of its processes.

 The following chart illustrates the structure of the Quality Management System Documentation R-Tech / EU-VRi.

 

 

 

These parts of structure can be found in the tab "QMS" which is here,

The "QMS Records" is the last item of the QMS.

 
   
 
 
11.3 GEN: R-Tech/EU-VRi Organization
 
 
Last Approval by: Aleksandar S. Jovanovic, 4/Aug/19
Last Update by: Tal Rosen, 15/Jan/19

Steinbeis R-Tech (Group) and EU-VRi consist of the following units:
  • Steinbeis Transfer Center Advanced Risk Technologies, STZ 592
  • Steinbeis Transfer Institute Advanced Risk Technologies, STI 889
  • Steinbeis Innovationszentrum Advanced Risk Technologies, SIZ 1955
  • Steinbeis Advanced Risk Technologies GmbH, STU 1190
  • European Virtual Institute for Integrated Risk Management - EU-VRi EWIV 1167

And International branches

  • Steinbeis Advanced Risk Technologies Africa Pty Ltd, SU 1931
  • Steinbeis Advanced Risk Technologies Institute doo Kragujevac, SU 1901
  • Steinbeis Energy Technologies doo NOVI SAD, SU 1912 

Source: \\RTECHSERVER2\STIs_General\GENERAL\Overviews___Numbers\Organizational Flowchart/OrgFlowchart_v26tr15012019.png



 
   
 
 
11.4 GEN: R-Tech/EU-VRi Organogram
 
 
Last Approval by: Aleksandar S. Jovanovic, 4/Aug/19
Last Update by: Tal Rosen, 15/Jan/19

 

 

 

Source: \\RTECHSERVER2\STIs_General\Projects\50000_GENERAL\Overviews___Numbers\Organizational Flowchart\OrganogramOnly_v13tr15012019

 
   
 
 
11.5 GEN: General Terms and Conditions of R-Tech/EU-VRi
 
 
Last Approval by: Aleksandar S. Jovanovic, 4/Aug/19
Last Update by: Eduardo M. Schuch, 1/Sep/14

Operation and management of R-Tech/EU-VRi (Steinbeis Advanced Risk Technologies / European Virtual Institute for Integrated Risk Management, EEIG) is based on the document General Terms and Conditions available on the link below.

 

Link: http://risk-technologies.com/filedown.aspx?file=2293