3.1 GENERAL
 
 
Last Approval by: Aleksandar S. Jovanovic, 19/Jan/19
Last Update by: Eduardo M. Schuch, 1/Sep/14

To provide unique and proper understanding of QMS documentation of R-Tech/EU-VRi, following terms are used with the meanings as defined in ISO 9000:2005

Term Definition
Conformity Fulfillment of a requirement
Continuous Improvement Recurring activity to increase the ability to fulfill requirements (synonym for Continual Improvement)
Correction Action to eliminate a detected nonconformity
Corrective Action Action to eliminate the cause of a detected nonconformity or other undesirable situation 
Customer Organization, company or person that receives a product 
Customer Satisfaction Customer’s perception of the degree to which the customer’s requirements have been fulfilled 
Efficiency Relationship between the result achieved and the resources used 
Effectiveness Extend to which planned activities are realized and planned results achieved
Inspection Conformity evaluation by observation and judgment accompanied as appropriate by measurement, testing or gauging
Measuring Equipment Measuring instrument, software, measurement standard, reference material or auxiliary apparatus or combination thereof necessary to realize a measurement process
Nonconformity Non-fulfillment of a requirement
Objective Evidence Data supporting the existence or verity of something
Preventive Action Action to eliminate the cause of a potential nonconformity or other undesirable potential situations
Process Set of interrelated or interacting activities which transforms inputs into outputs
Product Result of a process (Hardware, Processed Material, Service, Software)
Quality Management System Management system to direct and control an organization with regard to quality
Quality Assurance Part of quality management focused on providing confidence that quality requirements will be fulfilled
Quality Control Part of quality management focused on fulfilling quality requirements
Quality Improvement Part of Quality Management focused on increasing the ability to fulfill quality requirements
Quality Objective Something sought, or aimed for, related to quality
Quality Planning Part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives
Quality Policy Overall intentions and directions of an organization related to quality as formally expressed by top management
Record

Document stating results achieved or providing evidence of activities performed.  

NOTE 1 Records can be used, for example, to document traceability and to provide evidence of verification, preventive action and corrective action.

NOTE 2 Generally records need not be under revision control. 
Repair Action on a nonconforming product to make it acceptable for the intended use
Rework Action on a nonconforming product to make it conform to the requirements
Supplier Organization or person that provides a product
Top Management Person or group of people who directs and controls an organization at the highest level
Validation Confirmation through the objective evidence, that the requirements for a specific intended use or application have been fulfilled
Verification Confirmation, through the provision of objective evidence, that specified requirements for a specific intended use or application have been fulfilled

 Internal definitions of R-Tech/EU-VRi apply for the following terms:

Terms  Definition
Success Rate     The number of won tenders and contracts vs total numbers of won tenders and offers submitted