5.1 Leadership and commitment


The R-Tech/EU-VRi top management defines, develops and implements the quality management system per Management Review Responsibilities.
Top management demonstrates leadership and ensures that employees at all levels within the organization understand the goals and objectives of The R-Tech/EU-VRi quality management system.
The R-Tech/EU-VRi conducts regular Management Review Meetings and discusses the importance of meeting the following:

  • Customer requirements.
  • Quality objectives / Quality Policy.
  • Statutory, legal, and regulatory requirements.
  • Continuous improvement goals.
  • Availability of resources.
  • Risk analysis
  • Interested parties

The relevant entries can be found under the following links:

Quality Policy

GEN: Quality objectives

PROC-ENG: Planning of Product Realization

MANL: Management Responsibility

Internal Audit and Management Review

Management Review

MANL Scope


Customer focus

R-Tech/EU-VRi adopts a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and are met with the aim of enhancing customer satisfaction.

This is accomplished by assuring:

a)    customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
b)    the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
c)     the focus on enhancing customer satisfaction is maintained.


The relevant entries can be found under the following links:

Quality Objectives

MANL Measurements, Analysis & Improvement