8.4 Control of externally provided processes, products and services

R-Tech/EU-VRi develops and maintains its services and products with some minor reliance on external providers; these are chosen and evaluated through the purchasing process.


The quality of finished software, products, services and ultimately the customer’s satisfaction depends on procured materials and sub-assemblies. Effective supplier selection, procurement, measurement, supplier rating reports, and joint R-Tech/EU-VRi/supplier efforts are essential to providing high quality software, products and services. Documented Purchasing procedures are in place to facilitate these activities. 

R-Tech/EU-VRi suppliers are evaluated per documented procedures.
Purchase Orders (POs) are placed using R-Tech/EU-VRi assigned released part numbers that are unique to the specific part. Purchase Orders include the applicable Quality System to be applied including all contract requirements. The supplier has the responsibility for ensuring that purchased products meet R-Tech/EU-VRi specifications for quality. 
All purchased material is confirmed to meet required specifications.


Analysis of Data
Data and information recorded in quality records are compiled and analyzed periodically to determine trends in the performance and effectiveness of the quality system and to identify opportunities for improvement Some data utilized in this process comes from, but is not limited to, the following:


QMS: Evaluation of suppliers

QMS-CHK14: Checklist Qualified Suppliers