Last Approval by: Aleksandar S. Jovanovic, 19/Oct/17
Last Update by: Aleksandar S. Jovanovic, 19/Oct/17

Quality Policy


R-Tech/EU-VRi is committed to providing its customers with dependable, cost effective, state-of-the-art products and services delivered according to stated specification and applicable quality standards. In the case of EU-VRi, customers include Founding Members and Associate Members of the grouping, some of them being involved in projects coordinated by EU-VRi.
The main aim of the policy is achieving full and measurable satisfaction of respective customer(s) and ensuring continuous/continual improvement of the products, services and internal processes of R-Tech/EU-VRi.


CEO of R-Tech/EU-VRi: A. Jovanovic

Stuttgart, August 23, 2017

11.1 GEN: Quality objectives
Last Update by: Tal Rosen, 15/Jan/19

The quantifiable quality objectives of R-Tech/EU-VRi set by the top management for 2016/2017/2018 are: 
  1. QUALITY OF PRODUCTS: Repairs and adjustment costs of R-Tech/EU-VRi products/services, required by the auditors/customers, have to be less then 3% of the project value
  2. QUALITY OF TRAINING: For training services, customer satisfaction should be kept on the level of "2/3 of 2/3"; meaning: 2/3 of customers/trainees should evaluate the training and 2/3 of them should evaluate the training as "good" or higher.
  3. QUALITY OF HUMAN RESOURCES: The achievement based on the supervisors' assessment of the employees' skills, availability and commitment for and to the job. On the company level achievement should be "2/3 of 2/3", i.e. 67% of the people achieving 67% of the marks. Evaluation to be done at least once a year and the results are to be communicated at the annual QMS meeting. Single results communicated exclusively to the respective employee and discussed with her/him in person. The format of the entry is as per table below:
Name  Proficiency
Total score
 John DOE  7  8  3  60%  John's commitment to the job leaves  space for improvement in the next year.

Proficiency: Higher for persons possessing or strongly engaged in acquiring new skills needed for the job.
Commitment: Higher for the persons showing visible and traceable commitment to the needs of the job.
Delivery: Higher for the persons who respect the QMS and routinely deliver as-needed by the job.



2018 results:

Source: \\RTECHSERVER2STIs_General\Projects\50001_QMS\Inputs\EmployeeScores\QMSEmployeeEvaluation_v02tr15012019.png
11.2 GEN: Structure of QMS documentation
Last Approval by: Katarzyna Tetlak, 10/Nov/16
Last Update by: Nicolas Schmid, 26/Oct/16

The quality management system documentation of R-Tech / EU-VRi includes  
  1. documented statements of a quality policy and quality objectives,
  2. a quality manual,
  3. documented procedures required by ISO 9001:2008, and
  4. documents including records, considered by R-Tech / EU-VRi to be necessary to ensure the effective planning, operation and control of its processes.

 The following chart illustrates the structure of the Quality Management System Documentation R-Tech / EU-VRi.




These parts of structure can be found in the tab "QMS" which is here,

The "QMS Records" is the last item of the QMS.

11.3 GEN: Cross-reference table QMS-ISO 9001
Last Approval by: Simon Zimmer, 7/Oct/15
Last Update by: Negar Naghashzadeh, 7/Oct/15

The following table shows relation of R-Tech/EU-VRi QMS documentation to the requirements of ISO 9001:2008

No DIN EN ISO 9001:2008 QMS Manual
Procedure / instruction/ forms QMS Record / Remarks
4 Quality management system

4.1 General requirements

9.1 MANL: Scope

9.2 MANL: Normative References

9.4 MANL: Quality Management System

9.9 MANL: R-Tech/EU-VRi Quality Function Flowchart


4.2 Documentation requirements

9.4 MANL: Quality Management System 

Document Management

QMS Records Management

QMS Templates

QMS Check lists
Entries in Approval system of QMS documentation
5 Management responsibility

5.1 Management commitment
2.1 GEN: Quality objectives

9.5 MANL: Management Responsibility

Training Plan


5.2 Customer focus
9.5 MANL: Management Responsibility
  R-Tech surveys customer satisfaction feedback in all major projects. The target is 2/3 out of 2/3 rule.
This feedback is available in form of letters from customers and is filed in corresponding project maps.

5.3 Quality policy 2. Quality Policy

9.5 MANL: Management Responsibility
  Training Plan

5.4 Planning 9.5 MANL: Management Responsibility
Quality Characteristics of Software / Product / Services (Bullet 5) The web tool features calendar function with meeting planning,

5.5 Responsibility, authority and communication

9.5 MANL: Management Responsibility

11.4 Minimum Level of Approval for Offers/ Quotations

11.5 Minimum Level of Approval for Incoming Invoices

13.2 EU: Internal 3 Months Reporting (Research Project Management)

Personel Responsibility per Project 
Internal Audit Reports in QMS Records For internal communication sharing the versatile R-Tech web tool is used. The web tool features calendar function with meeting planning, forums, my action lists, event dash boards (e.g. for communicating meeting reports), etc. The same web tool is used as CRM tool for managing complex projects.

5.6 Management review
9.5 MANL: Management Responsibility

10.1: Management Review Procedure

10.2: Corrective and Preventive Measures 

10.11: Measurements of Products and Processes

Checklist Qualified Suppliers
Management Review Reports
6 Resource management

6.1 Provision of resources

9.6: Resource Management

12.2: New Employees

16.5: Train the Trainers
Personel Responsibility per Project

6.2 Human resources 9.6: Resource Management
12.1: Personnel Data

12.2: New Employees
Job Profiles 
Training Plan

Employment contracts are filed separately as hard copies in dedicated maps 

6.3 Infrastructure
9.6: Resource Management
10.12: Data security

11.1: Preparation of Bookkeeping for "STW-Verwaltung" 

11.2: How to Deal With VAT Problems in Invoices 

20.4: Web Site(s) structure 
Project Web Sites

Software List

Registered Web Site Domains

6.4 Work environment
9.6: Resource Management
6.1: Offices (Rooms) 

6.2 Use of Phones 

6.3: Teleconference 

6.5: STW Personnel

6.6: Closing the cupboards & mailbox 

4.2: Actual working files always on the server 

4.6: Clean Desktop Policy 

4.7: Always LOG OFF & TURN OFF your electronic devices 

7 Product realization

7.1 Planning of product realization 9.10: Phases of Software / Product / Service Realization
17.1: Software Specification 

17.2: Software Development Plan 

Software / Product / Service Specification Template 

Checklist Planning Review 

Checklist Development Test 

Checklist Software Delivery 
Calendar function with meeting/event planning, Forums, My action lists, Event dash boards (e.g. for communicating meeting reports etc Web tool for Project/SP/WP/Tasks planing (activities, persons, companies).

7.2 Customer-related processes 9.7: Product Realization and Quality Function Description
10.6: Offer / Proposal Preparation

11.4: Minimum Level of Approval for Offers/ Quotations 

17.1: Software Specification

Quality Characteristics of Software / Product / Services (Bullet 5)

Software / Product / Service Specification Template 

Checklist Offer / Proposal Preparation

Checklist Contract Preparation 

Checklist Software Delivery

7.3 Design and development 9.10: Phases of Software / Product / Service Realization
10.2: Corrective and Preventive Measures

13.1: EU: Deliverable Acceptance Procedure 

16.1 Teaching, Training, Education - General procedure 

16.2: Academic and Professional Qualification 

17.1: Software Specification 

17.3: Design and Implementation

17.4: Test Planning 

17.7: Programming conventions - Code of Best Practice

Software/Product/Service Trouble Report 

Softare Development Plan 

Software Status Report 

Checklist Planning Review 

Checklist Test Readiness Report 

Checklist Software Development

Checklist for training material 
Course curriculum 

11.4 GEN: R-Tech/EU-VRi Organization
Last Update by: Tal Rosen, 15/Jan/19

Steinbeis R-Tech (Group) and EU-VRi consist of the following units:
  • Steinbeis Transfer Center Advanced Risk Technologies, STZ 592
  • Steinbeis Transfer Institute Advanced Risk Technologies, STI 889
  • Steinbeis Innovationszentrum Advanced Risk Technologies, SIZ 1955
  • Steinbeis Advanced Risk Technologies GmbH, STU 1190
  • European Virtual Institute for Integrated Risk Management - EU-VRi EWIV 1167

And International branches

  • Steinbeis Advanced Risk Technologies Africa Pty Ltd, SU 1931
  • Steinbeis Advanced Risk Technologies Institute doo Kragujevac, SU 1901
  • Steinbeis Energy Technologies doo NOVI SAD, SU 1912 

Source: \\RTECHSERVER2\STIs_General\GENERAL\Overviews___Numbers\Organizational Flowchart/OrgFlowchart_v26tr15012019.png

11.5 GEN: R-Tech/EU-VRi Organogram
Last Update by: Tal Rosen, 15/Jan/19




Source: \\RTECHSERVER2\STIs_General\Projects\50000_GENERAL\Overviews___Numbers\Organizational Flowchart\OrganogramOnly_v13tr15012019

11.6 GEN: General Terms and Conditions of R-Tech/EU-VRi
Last Approval by: Aleksandar S. Jovanovic, 8/Sep/14
Last Update by: Eduardo M. Schuch, 1/Sep/14

Operation and management of R-Tech/EU-VRi (Steinbeis Advanced Risk Technologies / European Virtual Institute for Integrated Risk Management, EEIG) is based on the document General Terms and Conditions available on the link below.