R-Tech Group and EU-VRi's Quality Management System follows the prescribed requirements within ISO 9001:2015 and top management had embraced the quality focus presented in the standard; namely "Consistently meeting requirements and addressing future needs and expectations [...] in an increasingly dynamic and complex environment" (ISO 9001:2015). To achieve this objective, R-Tech Group and EU-VRi adopted the Risk-based thinking approach and all practical processes are adapted to the PDCA cycle.
Risk-based thinking enables an organization to determine the factors that could cause its processes and its quality management system to deviate from the planned results, to put in place preventive controls to minimize negative effects and to make maximum use of opportunities as they arise. The organization needs to plan and implement actions to address risks and opportunities. Addressing both risks and opportunities establishes a basis for increasing the effectiveness of the quality management system, achieving improved results and preventing negative effects. Opportunities can arise as a result of a situation favourable to achieving an intended result, for example, a set of circumstances that allow the organization to attract customers, develop new products and services, reduce waste or improve productivity. Actions to address opportunities can also include consideration of associated risks. Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects. A positive deviation arising from a risk can provide an opportunity, but not all positive effects of risk result in opportunities.
The PDCA cycle enables an organization to ensure that its processes are adequately resourced and managed, and that opportunities for improvement are determined and acted on.
Source: EN ISO 9001:2015
The PDCA cycle can be briefly described as follows:
Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers' requirements and the organization's policies and identify and address risks and opportunities;
Do: implement what was planned;
Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives, requirements and planned activities, and report the results;
Act: take actions to improve performance, as necessary.