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Standard Requirements 

The new ISO 9001:2015 text for reference:

 

5 Leadership

5.1 Leadership and commitment

5.1.1 General

Top management shall demonstrate leadership and commitment with respect to the quality management system by:

a) taking accountability for the effectiveness of the quality management system;
b) ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of the organization; 
c) ensuring the integration of the quality management system requirements into the organization's business processes; 
d) promoting the use of the process approach and risk-based thinking; 
e) ensuring that the resources needed for the quality management system are available; 
f) communicating the importance of effective quality management and of conforming to the quality management system requirements; 
g) ensuring that the quality management system achieves its intended results; h) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system; 
i) promoting improvement; 
j) supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

NOTE: Reference to “business” in this International Standard can be interpreted broadly to mean those activities that are core to the purposes of the organization's existence, whether the organization is public, private, for profit or not for profit.

5.1.2 Customer focus

Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
a) customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
b) the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
c) the focus on enhancing customer satisfaction is maintained.

5.2 Policy

5.2.1 Establishing the quality policy

Top management shall establish, implement and maintain a quality policy that:

a) is appropriate to the purpose and context of the organization and supports its strategic direction;
b) provides a framework for setting quality objectives;
c) includes a commitment to satisfy applicable requirements;
d) includes a commitment to continual improvement of the quality management system."

5.2.2 Communicating the quality policy

The quality policy shall:
a) be available and be maintained as documented information;
b) be communicated, understood and applied within the organization;
c) be available to relevant interested parties, as appropriate.

 

5.3 Organizational roles, responsibilities and authorities

Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization.

Top management shall assign the responsibility and authority for:
a) ensuring that the quality management system conforms to the requirements of this International Standard;
b) ensuring that the processes are delivering their intended outputs;
c) reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management;
d) ensuring the promotion of customer focus throughout the organization;
e) ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

 
   
 
 
5.1 Leadership and commitment
 
 

General

The R-Tech/EU-VRi top management defines, develops and implements the quality management system per Management Review Responsibilities.
Top management demonstrates leadership and ensures that employees at all levels within the organization understand the goals and objectives of The R-Tech/EU-VRi quality management system.
The R-Tech/EU-VRi conducts regular Management Review Meetings and discusses the importance of meeting the following:

  • Customer requirements.
  • Quality objectives / Quality Policy.
  • Statutory, legal, and regulatory requirements.
  • Continuous improvement goals.
  • Availability of resources.
  • Risk analysis
  • Interested parties

The relevant entries can be found under the following links:

Quality Policy

GEN: Quality objectives

PROC-ENG: Planning of Product Realization

MANL: Management Responsibility

Internal Audit and Management Review

Management Review

MANL Scope

 

Customer focus

R-Tech/EU-VRi adopts a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and are met with the aim of enhancing customer satisfaction.

This is accomplished by assuring:

a)    customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
b)    the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
c)     the focus on enhancing customer satisfaction is maintained.

 

The relevant entries can be found under the following links:

Quality Objectives

MANL Measurements, Analysis & Improvement

 

 
   
 
 
5.2 Policy
 
 

Establishing the quality policy 

R-Tech/EU-VRi is committed to providing its customers with dependable, cost effective, state-of-the-art products and services delivered according to stated specification and applicable quality standards. In the case of EU-VRi, customers include Founding Members and Associate Members of the grouping, some of them being involved in projects coordinated by EU-VRi. 
The main aim of the policy is achieving full and measurable satisfaction of respective customer(s) and ensuring continuous/continual improvement of the products, services and internal processes of R-Tech/EU-VRi. The quality policy acts as a compass by providing the direction and framework for establishing key corporate level performance measures, as well as related objectives and targets. Top management ensures that corporate policies are established and documented, and that the policies are available to all interested parties via our website.

The policy is reviewed at least annually, as part of the management review programme or at a frequency determined by:

1. The changing needs and expectations of relevant interested parties

2.The risks and opportunities that are presented through the risk management process

The relevant entries can be found under the following links:

Quality Policy

Quality Objectives

Scope

 

Communicating the quality policy

Management Board as well as QMG at The R-Tech/EU-VRi  is responsible for assuring the quality policy is understood, implemented, and maintained at all levels. This is accomplished through one-on-one and/or group training of all employees as well as in the welcome package given to new employees . The quality policy describes R-Tech/EU-VRi overall intentions and directions with regard to quality. Postings of this policy can be found throughout all facilities, e.g. e-mails, direct communication, team meetings, etc. The quality policy is communicated to all employees at all levels also throughout training (see regular internal communications and reinforcement during annual employee performance (CDD) reviews.

The relevant entry can be found under the following link:

Career development dialog (CDD)

 
   
 
 
5.3 Organizational roles, responsibilities and authorities
 
 

CEO has assigned responsibilities and authorities for all relevant roles in the company. These are communicated through the combination of the Organization Chart Title and Position Description Titles.

The relevant entries can be found under the following links:

Organogram

CEO

CFO

Chief IT Officer

EMP

NEGM

PM

QMG