http://www.risk-technologies.comhttp://www.risk-technologies.comhttp://www.eu-vri.euhttp://www.steinbeis.de
 
 
 
8.1 Standard Requirements
 
 

The new ISO 9001:2015 text

8 Operation

8.1 Operational planning and control

The organization shall plan, implement and control the processes (see 4.4) needed to meet the requirements for the provision of products and services, and to implement the actions determined in Clause 6, by:

a) determining the requirements for the products and services;

b) establishing criteria for:

1) the processes;

2) the acceptance of products and services;

c) determining the resources needed to achieve conformity to the product and service requirements;

d) implementing control of the processes in accordance with the criteria;

e) determining, maintaining and retaining documented information to the extent necessary:

1) to have confidence that the processes have been carried out as planned;

2) to demonstrate the conformity of products and services to their requirements.

The output of this planning shall be suitable for the organization's operations.

The organization shall control planned changes and review the consequences of unintended changes, taking action to mitigate any adverse effects, as necessary.

The organization shall ensure that outsourced processes are controlled (see 8.4).

8.2 Requirements for products and services

8.2.1 Customer communication

Communication with customers shall include:

a) providing information relating to products and services;

b) handling enquiries, contracts or orders, including changes;

c) obtaining customer feedback relating to products and services, including customer complaints;

d) handling or controlling customer property;

e) establishing specific requirements for contingency actions, when relevant.

8.2.2 Determining the requirements for products and services

When determining the requirements for the products and services to be offered to customers, the organization shall ensure that:

a) the requirements for the products and services are defined, including:

1) any applicable statutory and regulatory requirements;

2) those considered necessary by the organization;

b) the organization can meet the claims for the products and services it offers.

8.2.3 Review of the requirements for products and services

8.2.3.1 The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to a customer, to include:

a) requirements specified by the customer, including the requirements for delivery and post-delivery activities;

b) requirements not stated by the customer, but necessary for the specified or intended use, when known;

c) requirements specified by the organization;

d) statutory and regulatory requirements applicable to the products and services;

e) contract or order requirements differing from those previously expressed.

The organization shall ensure that contract or order requirements differing from those previously defined are resolved.

The customer's requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements

8.2.3.2 The organization shall retain documented information, as applicable:

a) on the results of the review;

b) on any new requirements for the products and services.

 
   
 
 
8.2 Operational planning and control (article 8.1)
 
 

 

R-Tech/EU-VRi establishes and implements documented plans and procedures that describe the processes and the controls required for the provision of services in awareness to the objectives, the potential for planned or unintended change, and the risks and opportunities.

The relevant entries can be found under the following links:

II.9.7 MANL: Product Realization and Quality Function Description: https://www.risk-technologies.com/home.aspx?lan=230&tab=339&itm=2563&pag=194&nr=9#bl999

II.9.8 MANL: Project Realization: https://www.risk-technologies.com/home.aspx?lan=230&tab=339&itm=2563&pag=194&nr=9#bl1147

III.11 Instructions and Procedures: Finance:

 

 

 

 

 

 
   
 
 
8.3 Customer communication (article 8.2.1)
 
 

In accordance with our commitment to exceed our customer’s expectations, R-Tech/EU-VRi highlights effective customer communication as an essential element of delivering customer satisfaction. Appropriate handling of customer communication helps to reduce customer dissatisfaction and in many cases turn a dissatisfying scenario into a satisfying experience. Customer communication occurs through the following formats, events and processes:

1.Leaflets,  brochures, specifications or technical data sheets relating to our projects, products and services

2. Enquiries, quotations and order forms, invoices and credit notes

3. Confirmation of authorised orders and amended orders

4. E-mails, letters and general correspondence

5. Customer feedback and complaints management process

The revelant entries can be found under the following links:

 

Hier die links

 
   
 
 
8.4 Determining the requirements for products and services (article 8.2.2)
 
 

 

R-Tech/EU-VRi develops appropriate requirements to ensure that we satisfy the needs and expectations of our customers or relevant interested parties. R-Tech/EU-VRi ensures that customer requirements are clearly articulated and that their requirements are captured and understood before the acceptance of an order.

Customer requirements include the following:

1. Previous customer requirements

2. Statutory and regulatory requirements related to the product

3. Other non-customer specified performance requirements

4. Any additional requirements determined by R-Tech/EU-VRi

 

The relevant entries can be found under the following links:

II.9.7 MANL: Product Realization and Quality Function Description: https://www.risk-technologies.com/home.aspx?lan=230&tab=339&itm=2563&pag=194&nr=9#bl999